Frequently Asked Questions
Tell me your questions, I will give you all the answers.
Where is The Cocoon located?
Do you take walk-ins?
Is my session going to be with Amélie?
I suffer from allergies, can I still book a service?
Can I bring my own makeup and skincare?
Is The Cocoon wheelchair accessible?
Can my baby or toddler come with me to my appointment?
I need to cancel my appointment, what do I do?
Why is the cancelling timeframe 48 hours?
I am running late to my appointment, what do I do?
I need to reschedule my appointment, what do I do?
My products contain ingredients that are on your No-go list, can I still bring them?
My products contain ingredients that are on your No-go list, do I need to throw my products out to replace them with clean beauty?
Is there a toilet for customers to use?
Are price GST included?
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